Introduction
This Privacy Policy governs the collection and usage of personal data when you use the ABC Cleaner mobile application (the "App") and its associated services (the "Service"). By using the Service, you confirm that you have read, understood, and agreed to this Privacy Policy.
You also affirm that you are at least 16 years old or have obtained consent from your parent or guardian. If you do not agree with this policy, please refrain from using the Service. In such cases, you can contact our support team via email to request deletion of your data, cancel any subscriptions (if applicable), and remove the App from your device.
We automatically collect various types of data from your device, including language settings, IP address, device type, operating system details, Internet service provider, mobile carrier, hardware ID, Facebook ID, and other unique identifiers like IDFA and AAID. This data is essential for us to provide our services, analyze how users interact with the App, and deliver targeted advertisements. For the purpose of improving our App and serving advertisements, we may share this data with third-party partners such as Meta, Google, Amplitude, Appsflyer, Firebase, Crashlytics, and Amazon Web Services.
Data controller
TAPRISE LTD, registered at 11 KIMBERLEY LOFTS, KIMBERLEY ROAD, LONDON NW6 7SL, is responsible for controlling your personal data. For any privacy-related question, write to support@taprise-ltd.com.
Categories of personal data we collect
We collect personal data through various means:
1. Data you provide voluntarily
This includes information such as your email address and name when you register for our Service or contact our support team. During support calls, you may also share additional information or screen sharing.
2. Data provided by third parties
If you use "Sign in with Apple" to register, we receive personal data from your Apple ID account, including your email address.
3. Data collected automatically
- Device and location data: language settings, IP address, device type, operating system, and mobile carrier.
- Usage data: how you interact with our Service, including taps, features used, time spent in the app, and subscription details.
- Advertising IDs: Apple Identifier for Advertising (IDFA) or Google Advertising ID (AAID), which can be reset through your device's settings.
- Cookies and tracking pixels: session-based or persistent cookies that help us recognise you and simplify your use of our Service.
For what purposes we process your personal data
Service provision
We use your personal data to ensure the smooth operation of our App, resolve technical issues, and host data using Amazon Web Services.
Monitoring and performance
Tools like Crashlytics and Firebase Performance Monitoring help us monitor infrastructure and app performance, ensuring optimal functionality.
Customisation
Your data allows us to personalise your app experience, tailoring content and offers to match your preferences.
Customer support
We use your data to respond to your inquiries, provide technical support, and communicate essential updates related to our service.
Communication
We may send you notifications and updates via push notifications or other messaging services like Firebase Cloud Messaging and Apple Push Notification service.
Research and analysis
Data analytics services such as Appsflyer, Firebase Analytics, and Amplitude help us understand user behaviour, preferences, and app usage patterns.
Marketing communications
With your consent where required, we use your data for marketing purposes, including email campaigns, advertisements within our App, and personalised ads on platforms like Facebook and Google Ads.
Fraud prevention and compliance
We process your data to enforce our Terms of Use, prevent fraud, and comply with legal obligations, sharing data as necessary with law enforcement agencies and regulatory authorities.
Under what legal bases we process your data
For EEA-based users, we process your personal data using the following legal bases:
- Consent. We process your personal data based on your consent for specific purposes where required.
- Contractual necessity. We process your personal data to fulfil our obligations under our Terms of Use.
- Legitimate interests. Including communicating with you, research and analysis of usage patterns to improve the Service, marketing communications relevant to our Service, personalising ads, and enforcing our Terms and preventing fraud.
With whom we share your personal data
Service providers
We share personal data with third-party service providers that assist us in providing services or conducting business operations, including cloud storage (Amazon Web Services), data analytics (Facebook, Google, Appsflyer, Firebase, Crashlytics, Amplitude), and marketing partners.
Law enforcement and public authorities
We may use and disclose personal data to enforce our Terms of Use, protect our rights, privacy, safety, or property, or respond to lawful requests from courts, law enforcement and regulatory bodies.
Merger or acquisition
As our business evolves, we may buy or sell assets or business offerings. Customer information, including personal data, is typically one of the transferred assets in such transactions.
How you can exercise your rights
- Access, review, update, correct. Request a copy of, review, update, or correct your personal data by emailing support@taprise-ltd.com.
- Deletion. Request deletion of your personal data by emailing the address above. Some legal obligations may require us to retain certain data for a period.
- Object or restrict. Ask us to stop using or limit our use of all or some of your personal data.
- EEA-based users have additional rights: filing complaints with a data protection supervisory authority (we encourage you to contact us first), and data portability — receiving your personal data in a machine-readable format on request.
Age limitation
We do not knowingly process personal data from individuals under 16 years of age. If you become aware that someone younger than 16 has provided us with personal data, please contact us at support@taprise-ltd.com.
International data transfers
We may transfer personal data to countries other than the one where it was originally collected to provide the Service as described in our Terms of Use and this Privacy Policy. When transferring data from the EEA to countries without equivalent data protection laws, we use legal mechanisms such as Standard Contractual Clauses approved by the European Commission, the EU-U.S. Privacy Shield Framework, or European Commission adequacy decisions.
If we receive a refund request for an in-app purchase, we may provide Apple with information about the user's in-app purchase activity, such as time since app installation, total app usage time, an anonymous account identifier, whether the in-app purchase was fully consumed, whether it included a trial period, the total amount spent, and the total amount refunded.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically. In the event of significant changes, we will notify you through our Service or other accessible methods and provide an opportunity for you to review the updated Privacy Policy. By continuing to access or use the Service after these changes take effect, you agree to abide by the revised Privacy Policy.
California privacy rights
California's Shine the Light law grants residents of California the right to inquire annually about the personal information that companies disclose to third parties for direct marketing purposes. To request this information from us, please email support@taprise-ltd.com with the subject line Request for California Privacy Information, and include your state of residence and email address in the body of the email.
Data retention
We will keep your personal data for as long as it is needed to fulfil the purposes outlined in this Privacy Policy, such as providing you with our services. Additionally, we will retain and utilise your personal data as required to comply with legal obligations, resolve disputes, and enforce our agreements.
Regarding "Do Not Track" requests, this app generally does not accommodate such requests unless stated otherwise in this Privacy Policy. To ascertain whether any third-party services utilised by the app honour "Do Not Track" requests, please refer to their respective privacy policies.
Contact us
For more information about this Privacy Policy or any of its past versions, please contact us at support@taprise-ltd.com.